F. A. Q. - Frequently Asked Questions

Product | Aureon 5.1 PCI Aureon 5.1 Fun
Status | 12.08.2004
Version | 1.3
Questions and Answers | 11

Please ensure that you are using the latest Driver and Software. You can obtain these from our web page.

Internet | TerraTec Electronic GmbH
http://www.terratec.com | Herrenpfad 38
ftp://ftp.terratec.de | D-41334 Nettetal Germany

The Questions in Overview ...

Question 1:
Do I have to move jumpers or change the dip switch settings before I install the sound card?
Question 2:
Where can I get new drivers and utilities for my sound card?
Question 3:
I cannot change the IRQ of my Aureon 5.1 in the Device Manager.
Question 4:
There is no sound coming from the sound card.
Question 5:
How do I record from my hi-fi system?
Question 6:
A keyboard connected to the sound card does not react when I hit a key.
Question 7:
Background noise is continuously coming over the speakers. What can I do?
Question 8:
Ever since I connected my sound card to my stereo system, I hear a constant hum.
Question 9:
Is the MIDI port on the sound card compatible with the Roland MPU-401 standard?

Question 10:
When installing the drivers under Windows 98SE/ME, I receive the error message "code 69", drivers can not be installed. What can I do?

Question 11:
The Menu "Record" in the ControlPanel cannot be selected, the ControlPanel disappears without an error message.

Question 1:
Do I have to move jumpers or change the dip switch settings before I install the sound card?

Answer 1:
These jumper settings are possible:

Jumper | Position A | Effekt | Position B | Effekt
JP1 | 3 - 5 4 - 6 | This Position will activate Line OUT 1 | 1 - 3 2 - 4 | At this position you can use the Line OUT 1 for Headphones

* The default shipping status is position A.

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Question 2:
Where can I get new drivers and utilities for my sound card?

Answer 2:
You can download the latest Software/Drivers from our website or from the TerraTec FTP server.

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Question 3:
I cannot change the IRQ of my Aureon 5.1 in the Device Manager.

Answer 3:
PCI cards are configured automatically via the BIOS, Plug & Play or ACPI of the operating system. These mechanisms do not allow for the manual alteration of the IRQ via the Device Manager. If it were necessary to assign another IRQ to the card, it is possible to install the card into another PCI slot, possibly swapping the slots with another card. In addition, some BIOS versions offer the option of permanently assigning IRQs to individual PCI slots. In any event, get advice from the manual for your motherboard.

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Question 4:
There is no sound coming from the sound card.

Answer 4:

- If you are only using one pair of speakers, ensure that you have used the first Line output (Line-Out 1)
- Check the connections between sound card and loudspeakers.
- Are the active speakers or Hifi system turned on?
- Check the control settings of the Aureon 5.1 mixer. Ensure in particular that none of the mute switches have been activated because this would turn off the sound output.

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Question 5:
How do I record from my hi-fi system?

Answer 5:

- Connect the line-out socket on your hi-fi system to the line-in socket on the sound card.
- Use the Record Out socket or the Tape Play socket on the tape section of your hi-fi amplifier.
- Then you will have to specify LINE IN as the recording source in the Aureon 5.1 mixer under “RECORD”.
- Then call up recording software, such as the audio recorder in Windows.

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Question 6:
A keyboard connected to the sound card does not react when I hit a key.

Answer 6:

- Tthe MIDI connecting cable is almost certainly the cause of the trouble. Experience has shown that there's an enormous number of different MIDI connector cables which unfortunately are all identical in appearance. These cables should contain a so-called opto-coupler suitable for the sound card's levels. As it's not possible to check this from the outside, always use the sound card manufacturer's MIDI cable. As a result of this problem, our product range includes such a cable which you can obtain from your equipment retailer.

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Question 7:
Background noise is continuously coming over the speakers, what can I do?

Answer 7:
When the sound card was being designed, value was placed on incorporating the best audio properties. Nevertheless, it is still possible that in certain computer configurations inserting graphics and video cards, hard drive controllers or even power supply units can have an effect on the audio signal. Generally, the built-in amplifier is very sensitive to this. Use active speakers or your hi-fi system on the line output. When installing the sound card in your computer, try to place it as far away as possible from the sources of interference mentioned above. Switch the microphone input to mute when not in use.

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Question 8:
Ever since I connected my sound card to my stereo system, I can hear a constant hum.

Answer 8:
The hum (50 Hz) comes from the 220 V power supply. It is caused by a ground loop. This loop is created when two devices are grounded by a ground wire or other wire (i.e. antenna cable), and are also connected to an audio cable. The humming will disappear if the direct conducting connection is removed – either with a sheath current filter that is connected into the antenna line (in specialty stores, approx. US$ 10), or with an audio transmitter that eliminates the direct coupling of the audio output (PC) and the input (HiFi amplifier). If you remove the antenna cable from the receiver/tuner and the hum disappears, then the sheath current filter will help. If the hum is audible even without the antenna cable, the cause of the problem is a doubled ground on the mains plugs and can be resolved using an isolating transformer.

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Question 9:
Is the MIDI port on the sound card compatible with the Roland MPU-401 standard?

Answer 9:
The sound card supports both the Sound Blaster MIDI mode as well as the MPU-401 UART mode (not the SMART mode, this does not affect performance since most programs support MPU-401 UART mode). Programs which are set up for MPU-401 mode directly support your sound card.

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Question 10:
When installing the drivers under Windows 98SE/ME, I receive the error message "code 69", drivers can not be installed. What can I do?

Answer 10:
When the installation manager asks you for the Windows CD, do not insert the CD but refer the installation manager to the Windows system directory (X:\Windows\System), since the necessary Direct-X files are there in a current version. The Direct-X files on your Windows CD are not the latest ones.

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Question 11:
The Menu "Record" in the ControlPanel cannot be selected, the ControlPanel disappears without an error message.

Answer 11:
Do you have an onboard soundcard on your mainboard? ? If so it probably isnt completely deactivated. Chek the listings in the Device Manager under "Sounds, Video, and game controllers". The onboard soundcard should not appear there. Should you see a MPU401 port listing or a second gameport , then the onboard soundcard is not completely deactivated. Consult your mainboard manual for information on deactivating the onboard sound. Afterwards the ControlPanel should work correctly.

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TerraTec Electronic GmbH
Herrenpfad 38
D-41334 Nettetal
Tel: | +49-2157-8179-0
Fax: | +49-2157-8179-22
Hotline: | +49-2157-8179-14
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