F. A. Q. - Frequently Asked Questions

Product | Aureon 7.1 Space Aureon 5.1 Sky
Status | 02.12.02
Version | 1.0
Questions and Answers | 11

Please ensure that you are using the latest driver versions. You can obtain these from our web page or from the TerraTec FTP-Server.

Internet | TerraTec Electronic GmbH
http://www.terratec.com | Herrenpfad 38
ftp://ftp.terratec.de | D-41334 Nettetal

The Questions in Overview ...

Question 1:
Where can I get new drivers and utilities for my sound card?
Question 2:
Can I send the encoded AC-3 stream to a DVD via the digital output of an external decoder (e.g. Dolby Digital Receiver)?
Question 3:
I cannot change the IRQ of my Aureon 7.1 Space / 5.1 Sky in Device Manager.
Question 4:
There is no sound coming from the sound card.
Question 5:
How do I record from my hi-fi system?
Question 6:
Ever since I connected my sound card to my stereo system, I can hear a constant hum.
Question 7:
Background noise is continuously coming over the speakers, what can I do?

Question 8:
Activating and Deactivating Sensaura does not take any affect, what can I do?

Question 9:
My Aureon 7.1 Space plays back with only 6 channels. How can I get to the 7.1 mode?

Question 10:
Does the Aureon 7.1 Space / 5.1 Sky work together with Cubase VST from Steinberg?

Question 11:
Which device driver has to be used for which application?

Question 1:

Where can I get new drivers and utilities for my sound card?

Answer 1:

You can always obtain current drivers and software versions from the ReActor BBS at +49 2157-817924 (analog) and +49 2157-817942 (ISDN). You also have access to them through our Internet sites (http://www.terratec.net). Here, you can obtain current information about our products and hot new tools for your sound card.

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Question 2:

Can I send the encoded AC-3 stream to a DVD via the digital output of an external decoder (e.g. Dolby Digital Receiver)?

Answer 2:

When using the included Cyberlink Power DVD you can send a encoded AC-3 stream to a DVD via the digital output.

- Please coose the "Sp/Dif" Output from the Audio-Pull-Down Menu.
- When using Windows 98SE and ME additionally Sensaur amust be deactivated. To deactivate Sensaura please use the Controlpanel at the speaker page. Please keep in mind that the system must be rebooted when activating or deactivating the Sensaura components.

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Question 3:

I cannot change the IRQ of my Aureon 7.1 Space / 5.1 Sky in Device Manager.

Answer 3:

PCI cards are configured automatically via the BIOS, Plug & Play or ACPI of the operating system. These mechanisms do not allow for the manual alteration of the IRQ via the Device Manager. If it were necessary to assign another IRQ to the card, it is possible to install the card into anotAher PCI slot, possibly swapping the slots with another card. In addition, some BIOS versions offer the option of permanently assigning IRQs to individual PCI slots. In any event, get advice from the manual for your motherboard.

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Question 4:

There is no sound coming from the sound card.

Answer 4:

- If you are only using one pair of speakers, ensure that you have used the first Line output (Line-Out 1).

- Check the connections between sound card and loudspeakers.

- Are the active speakers or Hifi system turned on?

- Check the control settings of the Aureon 7.1 Space / 5.1 Sky mixer. Ensure in particular that none of the mute switches have been activated because this would turn off the sound output.

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Question 5:

How do I record from my hi-fi system?

Answer 5:

- Connect the line-out socket on your hi-fi system to the line-in socket on the sounAd card.

- Use the Record Out socket or the Tape Play socket on the tape section of your hi-fi amplifier.

- Then you will have to specify LINE IN as the recording source in the Aureon 7.1 Space / 5.1 Sky mixer under “RECORD”.

- Then call up recording software, such as the supplied Wavelab Lite or the audio recorder in Windows 95/98.

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Question 6:

Ever since I connected my sound card to my stereo system, I can hear a constant hum.

Answer 6:

The hum (50 Hz) comes from the 220 V power supply. It is caused by a ground loop. This loop is created when two devices are grounded by a ground wire or other wire (e.g. antenna cable), and are also connected to an audio cable. The humming will disappear if the direct conducting connection is removed – either with a sheath current filter that is connected into the antenna line (in specialty stores, approx. US$ 10), or with an audio transmitter that eliminates the direct coupling of the audio output (PC) and the input (HiFi amplifier) (e.g. Conrad, Order No. 31 14 05 and in car HiFi stores). If you remove the antenna cable from the receiver/tuner and the hum disappears, then the sheath current filter will help. If the hum is audible even without the antenna cable, the cause of the problem is a doubled ground on the mains plugs and can be resolved using an isolating transformer.

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Question 7:

Background noise is continuously coming over the speakers, what can I do?

Answer 7:

When the sound card was being designed, value was placed on incorporating the best audio properties. Nevertheless, it is still possible that in certain computer configurations inserting graphics and video cards, hard drive controllers or even power supply units can have an effect on the audio signal. Generally, the built-in amplifier is very sensitive to this. Use active speakers or your hi-fi system on the line output. When installing the sound card in your computer, try to place it as far away as possible from the sources of interference mentioned above. Switch the microphone input to mute when not in use.

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Question 8:

Activating and Deactivating Sensaura does not take any affect, what can I do?

Answer 8:

When Activating or Deactivating the Sensaura components a System Reboot is necessary. This is also been shown at the Controlpanel below the Sensaura Button.

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Question 9:

My Aureon 7.1 Space plays back with only 6 channels. How can I get to the 7.1 mode?

Answer 9:

Because of some restrictions at Windows 98 SE, Windows Me and Windows 2000, these systems just allow you to play back at 6 channels. This si also described at the package box and at the manual.

When using Windows XP you can use 8 channels. If Service Pack 1 for Windows XP is also installed you are also able to playback with 24 Bit / 96 kHz.

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Question 10:

Does the Aureon 7.1 Space / 5.1 Sky work together with Cubase VST from Steinberg?

Answer 10:

Yes. Especially by using the ASIO 2.0 driver very low latency time will be possible.

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Question 11:

Which device driver has to be used for which application?

Answer 11:

- WaveLab Lite -> DMX 6fire Wave
- Arturia Storm -> DMX 6fire Wave
- Emagic Logic (inkl.MicroLogic) -> DMX 6fire ASIO
- Steinberg Cubase VST -> DMX 6fire ASIO

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For further questions, please call our Hotline under the number +49-2157-817914.

TerraTec Electronic GmbH
Herrenpfad 38
D-41334 Nettetal
Tel: | +49-2157-8179-0
Fax: | +49-2157-8179-22
Hotline: | +49-2157-8179-14
FTP | ftp://ftp.terratec.de
WWW | http://www.terratec.com