-1231 FFFFFB31 PKI E BAD ROOT INDEX

Source

Novell® Certificate Server

Explanation

The certificate chain stored in a Server Certificate object has been corrupted.

The certificate chain stored in the Organizational Certificate Authority object has been corrupted.

Possible Cause

An error occurred during the creation of the server certificate.

Action

Delete the Server Certificate object and retry the operation.

Possible Cause

The Server Certificate object has been corrupted.

Action

Complete one or more of the following solutions in the order listed until the error is resolved:

- Restore the Novell eDirectory™ partition that the corrupted Server Certificate object resides in from backup.
- Delete the Server Certificate object and create a new one.

Possible Cause

The Organizational Certificate Authority object has been corrupted.

Action

Complete one or more of the following solutions in the order listed until the error is resolved:

- Restore the eDirectory partition that the corrupted Organizational Certificate Authority object resides in from backup.
- Delete the Organizational Certificate Authority object and create a new one.

WARNING: Use care when deleting the Organizational Certificate Authority. After the Organizational Certificate Authority object is deleted, all User and Server Certificates signed by the Certificate Authority will cease to be valid and should be deleted. After the new Organizational Certificate Authority has been created, certificates for users and servers can be re-created as needed.

WARNING: Use care when deleting User Certificates. Deleting a User Certificate also deletes the user's private key. Without the private key, data encrypted using the public key in the certificate (for example, e-mail) cannot be decrypted.

Possible Cause

An internal error occurred.

Action

Complete one or more of the following solutions in the order listed until the error is resolved:

- Exit and restart ConsoleOne®.
- Unload and reload PKI.NLM.
- Upgrade to the latest version of Novell Certificate Server.

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