Novell GroupWise. www.novell.com 6.5 GROUPWISE CLIENT February 6, 2006 FREQUENTLY ASKED QUESTIONS (FAQ) Novell. Legal Notices Novell, Inc. makes no representations or warranties with respect to the contents or use of this documentation, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc. reserves the right to revise this publication and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. Further, Novell, Inc. makes no representations or warranties with respect to any software, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc. reserves the right to make changes to any and all parts of Novell software, at any time, without any obligation to notify any person or entity of such changes. 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Contents About This Guide 7 1 How Do! Find What I Need in the GroupWise Client Documentation? 9 Step 1: Online Help in the GroupWise Client... .. . νε νε νε νε νε εν νο κ εκ εν κ εν εν εν ενος 9 Step 2: User Guides on the GroupWise Documentation Web Site... . . «νε νε νε εν κ εκ εν εν εκ ενος 9 Step 3: User Comments Link in the User Guides... . . . « 2 ν «νε νε εν νε εκ εν εν εν κ νε κ εν εν εν 10 Step 4: GroupWise Support Forum. . 2... νε νε νε νε εν κ εκ εν κ εκ εν νε εν εν εκ ο νε νεο 10 2 GroupWise Windows Client FAQ 11 How do | set up an automated response to let people know that I’m on vacation or out of the office?.......... 12 How do | forward all my mail from my GroupWise account to a personal e-mail account? ............... 12 How do | add text, such as contact information, to the bottom of every message |send?................ 12 How do | display just my unopened items?. . . . 6. εν εν εν εν εν εν εν κ κ εν ο νε κ εν εν νε νον. 12 How do | get notified of incoming messages and upcoming appointments? . ...................... 12 How do | change the sound of my notifications? . . . . ao. aa νε νε νε εν εν νε a 12 Canlsetanalarmonataskornote? . . . ecet soro νε εν εν εν εν εν νε νε εν εν εν εκ νο νε νεο 12 How do | schedule an annual event, such as a birthday or anniversary? ........................ 12 How do | change my default font for composing and viewing messages? . .. ..................... 13 What do all the little symbols next to my messages mean? ............................... 13 Someone gave me proxy access to a mailbox. How do | access it? . ..............-.--.-..ννννν. 13 Help! My folder list has disappeared. How dol get it back? .... 2... 2... εν εν κ νε εν εν νε ee 13 How do | add another column to a list of items? . . . 2... ων κ νε νε νε a 19 Where is the Accounts menu that | need in order to set up a POP or IMAP e-mail account in GroupWise?. ...... 13 Why, when | send a recurring appointment, do the recipients get a separate appointment for each occurrence? Do they have to accept each one individually? .. 2... εν νε νε εν a 13 Can | retrieve an item that | have emptied fromthe Trash? ......................νννννν. 19 Can | delete attachments from a received message? ..........................-..-.....' 14 Can | transfer ownership of my shared folders and personal address books to another user? ............. 14 In the Attach File dialog box, how do | set the default file listing to Details (to include file size, type, and date) instead of List (which just lists:the filenames)? ο ο AS oe Pe a Be a a ae i ae ea 14 Why are there discrepancies between the folder structure in my archive and my Online or Caching mailbox? .... . 14 Can | transfer my GroupWise archive onto a CD to save space on my workstation and then access it from the CD when | nééd'to refer to-old tems? no s scs a νο μα ee Eee ee Ee ee πι. 14 How do I get GroupWise to start maximized? . 2... νε εν νε νε a 14 3 GroupWise Cross-Platform Client FAQ 15 I’m used to the GroupWise Windows client. What differences am | going to see when | use the Cross-Platform client? 15 How do | add text, such as contact information, to the bottom of every message |send?................ 15 How do | schedule an annual event, such as a birthday or anniversary? ........................ 15 How do | change my default font for composing messages?. ....................-.-......'. 16 What do all the little symbols next to my messages mean? ............................... 16 How do | add another column to alist of items? . . . . «ντ ων εν κ νε νε νε a 16 How do | get notified of incoming messages and upcoming appointments? . ...................... 16 Can | delete attachments from a received message? .......................-.-..-....' 16 Can | retrieve an item that | have emptied fromthe Trash? ......................ννννννν. 16 Someone gave me proxy access to a mailbox. How do | access it? . ..............-.--...νννν. 16 Contents 5 Can | transfer my GroupWise archive onto a CD to save space on my workstation and then access it from the CD when | GroupWise WebAccess Client FAQ I’m used to the GroupWise Windows client. What differences am | going to see when | use the WebAccess client? . . How do | add text, such as contact information, to the bottom of every message | send? ........... How do l edit a personal group? .. 1... ν νε carrada εν εν κ εν νε εν εν ο κκ εν εν νο Can | download my GroupWise mailbox to my handheld device? ....................... Can | access my GroupWise mailbox using Microsoft Outlook or other e-mail program? ........... Send:Options:... Fo ου Rew alt DR Gh ele ha oO apla es ARMED EES ον. Galendar Uasks: 2 ο ecient oe Si SEAS Pn Th ον CAR SR ο” SCNECUIING:< ος sehen OP te ee ee as Soo ee ge oh E ee Bod ταις E ee VIEWS μα ο dh ewes Dh dtd Bene cbgden ΙΙΙ ιν hy deus - Sad See ded ob ded, ash Folder Management Tasks .... 2... aa εν νε εν κ κ εν εν κ νε εν εν νον ο ΜΕ πο ο ο ο ο oe ee oh Sa PG Bad -- ee Ee BO eee Z Document Management Tasks ..... ντ «ντ νε εν νε νε νε εν κ εν κ εν κ νε νε εν εν νον Where Do | Go for More Help? Documentation Updates February 6, 2006 (GroupWise 6.5 SP6). . . . 2... 0 0. εν εν εν εν εν εν εν εν ενω κ εν εν October st; 2005 sz od τν Ὃν. '' ees eet ob ae ct id Gk es Die ta ce ad Gee i Se Se hn oe GroupWise 6.5 Client Frequently Asked Questions (FAQ) 16 17 17 17 18 18 18 18 18 18 18 18 18 19 19 19 19 19 19 21 21 21 23 23 23 24 24 25 26 26 26 27 27 28 28 28 About This Guide This Novell® GroupWise® 6.5 Client Frequently Asked Questions (FAQ) is intended to help GroupWise client users who have not found the information they need in the GroupWise client online help or User Guides: 9 “How Do I Find What I Need in the GroupWise Client Documentation?” on page 9 + “GroupWise Windows Client FAQ” on page 11 + “GroupWise Cross-Platform Client FAQ” on page 15 + “GroupWise WebAccess Client FAQ” on page 17 + “Non-Group Wise Clients FAQ” on page 21 + “GroupWise Client Comparison” on page 23 + “Where Do I Go for More Help?” on page 29 Additional Documentation For additional GroupWise documentation, see the following guides at the Novell GroupWise 6.5 Documentation Web site (http://www.novell.com/documentation/gw65): 9 GroupWise Windows Client User Guide 9 GroupWise Cross-Platform Client User Guide 9 GroupWise WebAccess Client User Guide 9 GroupWise PDA Connect Readme Documentation Updates For the most recent version of the GroupWise 6.5 Client Frequently Asked Questions (FAQ), visit the GroupWise 6.5 Documentation Web site (http://www.novell.com/documentation/gw65). Documentation Conventions In Novell documentation, a greater-than symbol (>) is used to separate actions within a step and items in a cross-reference path. A trademark symbol ©, ™, etc.) denotes a Novell trademark. An asterisk (*) denotes a third-party trademark. When a single pathname can be written with a backslash for some platforms or a forward slash for other platforms, the pathname is presented with a backslash. Users of platforms that require a forward slash, such as Linux*, should use forward slashes as required by your software. When a startup switch can be written with a forward slash for some platforms or a double hyphen for other platforms, the startup switch is presented with a forward slash. Users of platforms that require a double hyphen, such as Linux, should use double hyphens as required by your software. About This Guide 7 User Comments We want to hear your comments and suggestions about this manual and the other documentation included with this product. Please use the User Comment feature at the bottom of each page of the online documentation, or go to www.novell.com/documentation/feedback.html and enter your comments there. GroupWise 6.5 Client Frequently Asked Questions (FAQ) How Do | Find What | Need in the GroupWise Client Documentation? Ὠ Step 1: Online Help in the GroupWise Client 0 Step 2: User Guides on the GroupWise Documentation Web Site Ώ Step 3: User Comments Link in the User Guides ΕΙ Step 4: GroupWise Support Forum Step 1: Online Help in the GroupWise Client All three GroupWise® clients offer online help. + Windows Client: Click Help > Help Topics. + Cross-Platform Client: Click Help > Help Topics. 9 WebAccess Client: Click Help. The online help in all three clients offers three ways to access the information provided in the help: + Contents: Provides task-oriented (“How Do P”) access to the help information. This is a great place for beginners to get started. 9 Index: Provides alphabetical access to common tasks and features. This is helpful when you know what you want to do but you can’t figure out how to do it. 9 Search: Provides a full text search of the help information based on keywords. If the index doesn’t have it, the full text search should. If the online help doesn’t help you, proceed to Step 2: User Guides on the Group Wise Documentation Web Site. Step 2: User Guides on the GroupWise Documentation Web Site All three GroupWise clients have a User Guide posted on the Group Wise 6.5 Documentation Web site (http://www.novell.com/documentation/gw65) that is easy to access: + Windows Client: Click Help > User Guide. + Cross-Platform Client: Click Help > User Guide. 9 WebAccess Client: Click Help > User Guide. The User Guides are provided in both HTML and PDF format. Both formats are searchable and yield different kinds of search results. 9 HTML Search: To search the HTML version of a User Guide, click the main link to the guide on the GroupWise 6.5 Documentation Web site (http://www.novell.com/documentation/ How Do | Find What | Need in the GroupWise Client Documentation? 9 gw65), then go to the left pane and select the sections of the guide that you want to search. All sections of the guide are selected by default. Type the word or phrase to search for, then click Search Checked Items For. Web search technology is used to return pages where the word or phrase is found in the User Guide, ranked according to the likelihood that the page is what you’re looking for. 9 PDF Search: To search the PDF version of a User Guide, click the PDF link to the guide on the GroupWise 6.5 Documentation Web site (http://www.novell.com/documentation/gw65). Click the binoculars icon, type the word or phrase to search for, then click Find to find the first instance. Click Find Again to continue searching through the document for more instances of the word or phrase. This full text search procedure is more thorough than the Web search approach. TIP: When you are in the HTML version of a User Guide, you can click View PDF at the top of any page to immediately open the PDF version of the User Guide. If the User Guide doesn’t help you, proceed to Step 3: User Comments Link in the User Guides. Step 3: User Comments Link in the User Guides If you have searched the online help and the User Guide for the GroupWise client you are using and you still cannot find the information you need, you can submit a user comment about the documentation. Just click Add Comment at the bottom of any page of the HTML version of the documentation. IMPORTANT: For best results, submit your comment on the page of the User Guide where you tried to find the information. When you submit a user comment, one of the following things happens: + We know where the answer to your question is in the current documentation. We send a response to you to help you find the information you need. + We know the answer to your question and we discover that it is not in the current documentation. We send a response to you and post the information on the page where you made your comment. The information added to the next posting of the GroupWise documentation. + We don’t know the answer to your question. We find the answer to your question, then proceed as described above. + We technical writers can’t help you resolve problems with the GroupWise software. If Group Wise doesn’t work for you the way it’s supposed to, we refer you to Step 4: GroupWise Support Forum. Response times vary. Step 4: GroupWise Support Forum The GroupWise Support Forum (http://support.novell.com/forums/2gw.html) provides assistance from over 30 volunteer sysops from around the world, not to mention helpful GroupWise users from around the world as well. If the GroupWise client isn’t working for you as documented, post your problem on the GroupWise Support Forum for free assistance. 10 GroupWise 6.5 Client Frequently Asked Questions (FAQ) GroupWise Windows Client FAQ + How do I set up an automated response to let people know that I’m on vacation or out of the office? How do I forward all my mail from my GroupWise account to a personal e-mail account? How do I add text, such as contact information, to the bottom of every message I send? How do I display just my unopened items? How do I get notified of incoming messages and upcoming appointments? How do I change the sound of my notifications? Can I set an alarm on a task or note? How do I schedule an annual event, such as a birthday or anniversary? How do I change my default font for composing and viewing messages? What do all the little symbols next to my messages mean? Someone gave me proxy access to a mailbox. How do I access it? Help! My folder list has disappeared. How do I get it back? How do I add another column to a list of items? Where is the Accounts menu that I need in order to set up a POP or IMAP e-mail account in Group Wise? Why, when I send a recurring appointment, do the recipients get a separate appointment for each occurrence? Do they have to accept each one individually? Can I retrieve an item that I have emptied from the Trash? Can I delete attachments from a received message? Can I transfer ownership of my shared folders and personal address books to another user? In the Attach File dialog box, how do I set the default file listing to Details (to include file size, type, and date) instead of List (which just lists the filenames)? Why are there discrepancies between the folder structure in my archive and my Online or Caching mailbox? Can I transfer my GroupWise archive onto a CD to save space on my workstation and then access it from the CD when I need to refer to old items? How do I get GroupWise to start maximized? NOTE: External cross-references in this section are found in the GroupWise 6.5 Windows Client User Guide. GroupWise Windows Client FAQ 11 How do! set up an automated response to let people know that I’m on vacation or out of the office? See “Creating a Vacation Rule or Auto Reply”. How do | forward all my mail from my GroupWise account to a personal e-mail account? See “Creating a Rule to Forward All Mail to a Private Mail Account”. How do | add text, such as contact information, to the bottom of every message | send? See “Adding a Signature or vCard to Items You Send”. How do I display just my unopened items? You can create a Find Results folder, as described in “Understanding Find Results Folders”. Use an Advanced Find, and set it up so that Item Status does not include Opened (or any other status that you do not want listed in the Find Results folder). You can then look in this folder to see all your unopened items as a group. How do | get notified of incoming messages and upcoming appointments? See “Running Notify”. How do | change the sound of my notifications? See “Setting the Alarm Options”. Can | set an alarm on a task or note? At present, you can’t set alarms on tasks or notes. Alarms can only be set on items that are associated with a particular time of the day. How do | schedule an annual event, such as a birthday or anniversary? See “Scheduling Auto-Dates by Formula”. 12 GroupWise 6.5 Client Frequently Asked Questions (FAQ) How do | change my default font for composing and viewing messages? If you are using Plain Text view, the Windows* system default font is used for your message text. When the recipient opens the message, the recipient’s Windows system default font is used. In the Mail From window, the recipient can click Edit > Font > Font, then select a larger size to make reading easier if necessary. If you are using the HTML view, see “Changing the Default Font in the HTML View”. The recipient views the message in the same font and size as you composed the message. What do all the little symbols next to my messages mean? See “Icons Appearing Next to Items in Your Mailbox and Calendar”. Someone gave me proxy access to a mailbox. How do | access it? See “Managing Someone Else's Mailbox or Calendar”. Help! My folder list has disappeared. How do | get it back? Click View > Folder List. How do | add another column to a list of items? Right-click an existing column heading, click More Columns, then select the columns you want to display. Where is the Accounts menu that! need in order to set up a POP or IMAP e-mail account in GroupWise? The Accounts menu is availably only if your GroupWise administrator has enabled this feature, as described in “Modifying Environment Options” in “Client” in the GroupWise 6.5 Administration Guide. Ask your GroupWise administrator to enable the feature. Why, when | send a recurring appointment, do the recipients get a separate appointment for each occurrence? Do they have to accept each one individually? That’s just the way it is in GroupWise” right now. Recipients can accept all occurrences with a single click. An advantage of this approach to recurring appointments is that you can delete a single occurrence if necessary. Can | retrieve an item that | have emptied from the Trash? No. However, if it is extremely important, your Group Wise administrator should be able to restore it from a backup copy of your mailbox. GroupWise Windows Client FAQ 13 Can | delete attachments from a received message? No, not at the present time. Can | transfer ownership of my shared folders and personal address books to another user? No, not at the present time. In the Attach File dialog box, how do | set the default file listing to Details (to include file size, type, and date) instead of List (which just lists the filenames)? You cannot change the default GroupWise file list presentation or in the Windows operating system environment. Why are there discrepancies between the folder structure in my archive and my Online or Caching mailbox? Theoretically, the folder structure in your archive should match the folder structure in your mailbox. However, over time, you have probably renamed folders, deleted folders, and moved folders as your worked on your mailbox. The archive does not keep up with all these changes to the mailbox folder structure. Therefore, sometimes items aren’t archived where you expect them to be archived. Sometimes you need to use the Find feature to locate archived items. This issue is more frequent with users whose GroupWise archives date back through numerous Group Wise releases. Can | transfer my GroupWise archive onto a CD to save space on my workstation and then access it from the CD when | need to refer to old items? If you copy your GroupWise archive onto a CD, it is marked read-only. At present, Group Wise cannot open a read-only archive. You would need to copy it from the CD back into a read-write environment in order to access it. You set your archive location using Tools > Options > Environment > File Location > Archive Directory. You need to be careful that your archive location is always set to the correct directory where you want ongoing automatic archiving to take place. At present, we do not recommend or support multiple archive locations, although it is possible. How do | get GroupWise to start maximized? Manually size the GroupWise client window by dragging its borders to occupy your full screen. Do not use the Maximize button. 14 GroupWise 6.5 Client Frequently Asked Questions (FAQ) GroupWise Cross-Platform Client FAQ I’m used to the GroupWise Windows client. What differences am I going to see when I use the Cross-Platform client? How do I add text, such as contact information, to the bottom of every message I send? How do I schedule an annual event, such as a birthday or anniversary? How do I change my default font for composing messages? What do all the little symbols next to my messages mean? How do I add another column to a list of items? How do I get notified of incoming messages and upcoming appointments? Can I delete attachments from a received message? Can I retrieve an item that I have emptied from the Trash? Someone gave me proxy access to a mailbox. How do I access it? Can I transfer my GroupWise archive onto a CD to save space on my workstation and then access it from the CD when I need to refer to old items? NOTE: External cross-references in this section are found in the GroupWise 6.5 Cross-Platform Client User Guide. I’m used to the GroupWise Windows client. What differences am | going to see when | use the Cross-Platform client? See Chapter 6, “GroupWise Client Comparison,” on page 23. How do | add text, such as contact information, to the bottom of every message | send? See “Adding a Signature or vCard to Items You Send”. How do | schedule an annual event, such as a birthday or anniversary? At present, you can’t schedule annual events in a single action. You must use the AutoDate feature. On the Dates tab, select the date, move to the next year, select the date again, and so forth, for as many years as desired. GroupWise Cross-Platform Client FAQ 15 How do | change my default font for composing messages? See “Changing the Font of Items You Send”. What do all the little symbols next to my messages mean? See “Icons Appearing Next to Items in Your Mailbox and Calendar”. How do | add another column to a list of items? Right-click an existing column heading, click More Columns, then select the columns you want to display. How do | get notified of incoming messages and upcoming appointments? The Cross-Platform client does not currently include the Notify feature. Can | delete attachments from a received message? No, not at the present time. Can | retrieve an item that | have emptied from the Trash? No. However, if it is extremely important, your Group Wise administrator should be able to restore it from a backup copy of your mailbox. Someone gave me proxy access to a mailbox. How do | access it? See “Managing Someone Else's Mailbox or Calendar”. Can | transfer my GroupWise archive onto a CD to save space on my workstation and then access it from the CD when | need to refer to old items? If you copy your GroupWise archive onto a CD, it is marked read-only. At present, GroupWise cannot open a read-only archive. You would need to copy it from the CD back into a read-write environment in order to access it. You set your archive location using Tools > Options > General > Archive Directory. You need to be careful that your archive location is always set to the correct directory where you want ongoing automatic archiving to take place. At present, we do not recommend or support multiple archive locations, although it is possible. 16 GroupWise 6.5 Client Frequently Asked Questions (FAQ) GroupWise WebAccess Client FAQ + + I’m used to the GroupWise Windows client. What differences am I going to see when I use the WebAccess client? How do I stop my password from being automatically provided on the WebAccess login page? How do I change the font size of my message text? How do I set up an automated response to let people know that I’m on vacation or out of the office? How do I reschedule an appointment? How do I archive messages? How do I add text, such as contact information, to the bottom of every message I send? How do I edit a personal group? What do all the little symbols next to my messages mean? Can I retrieve an item that I have emptied from the Trash? Can I delete attachments from a received message? Someone gave me proxy access to a mailbox. How do I access it? How do I increase the amount of idle time before I am automatically disconnected from Group Wise? Can I download my GroupWise mailbox to my handheld device? Can I access my GroupWise mailbox using Microsoft Outlook or other e-mail program? Can I access other e-mail accounts using GroupWise WebAccess? NOTE: External cross-references in this section are found in the GroupWise 6.5 WebAccess Client User Guide. I’m used to the GroupWise Windows client. What differences am | going to see when | use the WebAccess client? See Chapter 6, “GroupWise Client Comparison,” on page 23. How do I stop my password from being automatically provided on the WebAccess login page? This functionality is being provided by your Web browser, not by the WebAccess client. Consult your Web browser documentation for instructions on disabling this feature. GroupWise WebAccess Client FAQ 17 How do | change the font size of my message text? The font size is set by your Web browser, not by the WebAccess client. Consult your Web browser documentation for instructions on changing the font size. How do! set up an automated response to let people know that I’m on vacation or out of the office? See “Using Rules”. How do | reschedule an appointment? In the WebAccess client, you cannot edit an existing appointment. You can use the Windows or Cross-Platform client to reschedule the appointment, or you can delete the existing appointment and schedule a new one in WebAccess. How do | archive messages? In the WebAccess client, you cannot manually archive items, access archived items, or change your cleanup (delete and archive) settings. You must use the Windows client for all archiving tasks, and whatever cleanup settings you establish in the Windows client are in effect when you use the WebAccess client. Your GroupWise® administrator can set cleanup settings that might override your personal settings. How do | add text, such as contact information, to the bottom of every message | send? See “Automatically Adding A Signature to Items You Send”. How do | edit a personal group? See “Editing a Personal Group”. What do all the little symbols next to my messages mean? See “Understanding the Item List”. Can | retrieve an item that | have emptied from the Trash? No. However, if it is extremely important, your Group Wise administrator should be able to restore it from a backup copy of your mailbox. Can | delete attachments from a received message? No, not at the present time. 18 GroupWise 6.5 Client Frequently Asked Questions (FAQ) Someone gave me proxy access to a mailbox. How do | access it? See “Proxying Another User's Mailbox”. How do | block junk mail from entering my mailbox? The WebAccess client does not have the Junk Mail Handling feature that the Windows client does. However, you can set up rules to automatically delete incoming messages based on the contents of the From, To, Subject, and Message fields. See “Using Rules”. How do l increase the amount of idle time before | am automatically disconnected from GroupWise? You can’t. Contact your GroupWise administrator. Can I download my GroupWise mailbox to my handheld device? Yes, you can use PDA Connect, available from Novell Downloads page (http:// download.novell.com/index.jsp). For documentation, see the GroupWise PDA Connect Readme (http://www.novell.com/documentation/gw65/readmeen_pda_connect/ readmeen_pda_connect.html). Can | access my GroupWise mailbox using Microsoft Outlook or other e-mail program? If your GroupWise administrator has configured your GroupWise system to allow access from POP and IMAP e-mail clients, you can use these clients to access your GroupWise mailbox. See “Non-GroupWise Clients” in the GroupWise 6.5 Interoperability Guide. Can | access other e-mail accounts using GroupWise WebAccess? No. You can only access your GroupWise mailbox. GroupWise WebAccess Client FAQ 19 20 GroupWise 6.5 Client Frequently Asked Questions (FAQ) Non-GroupWise Clients FAQ 9 How do I access my GroupWise mailbox from a handheld device? 9 How do I access my GroupWise mailbox from Microsoft Outlook? How do | access my GroupWise mailbox from a handheld device? See “Mobile Devices” in “Non-Group Wise Clients” in the GroupWise 6.5 Interoperability Guide. How do | access my GroupWise mailbox from Microsoft Outlook? See “Outlook Express” and “Microsoft Outlook” in “Non-Group Wise Clients” in the GroupWise 6.5 Interoperability Guide. Non-GroupWise Clients FAQ 21 22 GroupWise 6.5 Client Frequently Asked Questions (FAQ) GroupWise Client Comparison The Group Wise product includes three clients for accessing your Group Wise® mailbox: + Windows Client: A proven e-mail client for over a decade, the GroupWise Windows client is a robust, full-featured access point from your Windows desktop to your GroupWise mailbox. It offers a wide array of features to meet the needs of basic to advanced users. Cross-Platform Client: First introduced in 2004, the relatively young GroupWise Cross- Platform client offers the most vital GroupWise features to Linux* and Macintosh* users, with additional Group Wise functionality being added with each new Group Wise release. WebAccess Client: The WebAccess client provides access to your Group Wise mailbox in any environment (Windows, Linux, and Macintosh) where a browser and an Internet connection are available. In addition, using the WebAccess client, you can access your Group Wise mailbox from wireless devices such as phones, Palm OS* devices, and Windows CE devices. Some GroupWise functionality is limited because of the difficulty of implementing it in a browser-based environment. However, some advanced functionality has been implemented using Java* applets. The following tables compare the tasks that can be performed in the GroupWise Windows, Cross- platform, and WebAccess clients: + + + + + + “Message Tasks” on page 23 “Calendar Tasks” on page 26 “Address Book Tasks” on page 27 “Folder Management Tasks” on page 28 “Proxy Tasks” on page 28 “Document Management Tasks” on page 28 Message Tasks Mailbox Types Task GroupWise GroupWise Cross- GroupWise Windows Client Platform Client WebAccess Client Tasks μ] WY ΡΊ Notes z WY μ] Search μ] WY μ] GroupWise Client Comparison 23 Task GroupWise Windows Client GroupWise Cross- GroupWise Platform Client WebAccess Client Message Handling Phone Message A| WY μ] Archive WY μ] Caching μ] μ] POP/IMAP/NNTP Y Routing Slip μ] Remote μ] Task GroupWise GroupWise Cross- GroupWise Windows Client Platform Client WebAccess Client Message Composition 24 Send/Receive E-Mail WY WY z Move Messages μ] WY μ] Retract Messages μ] WY Resend Messages μ] μι Save Unfinished Messages μ] μ] (Work in Progress Folder) Change Message To WY Sort Messages WY 4 Encrypt/Unencrypt Messages v] Change Default Font for Viewed Text μ] Messages Change Default Font for Viewed HTML A| Messages Task GroupWise GroupWise Cross- GroupWise Windows Client Platform Client WebAccess Client Signature μ] WY μ] HTML Composition YJ WY WY GroupWise 6.5 Client Frequently Asked Questions (FAQ) Tools Task Change Font for HTML Composed Messages GroupWise GroupWise Cross- GroupWise Windows Client Platform Client WebAccess Client Tl z Change Font for Text Composed Messages 4 Change Default Font for Text Composed Messages Tl Change Default Font for HTML Composed Messages Tl HTML Signature Digitally Sign Messages vCard* Attachment Conceal Subject Discussion Threads Task Search 8; S| 8| 8| 8S GroupWise GroupWise Cross- GroupWise Windows Client Platform Client WebAccess Client Tl 4l w Checklist 4 w Spell Check Tl Create/Modify/Delete Rules K 5 B Can only modify rules created in WebAccess Filters Limited Set Time Zone New Message Count Mark Private QuickViewer Date/Time Options Change Password View Attachment Viewer Ε BIKIK 5 58 6 Ε BS EI IBIS 8 8 GroupWise Client Comparison 25 Task Back Up Mailbox GroupWise Windows Client Tl GroupWise Cross- Platform Client GroupWise WebAccess Client Junk Mail Handling μ] Cleanup Options ΜΙ Mailbox Limits 4] Send Options Task GroupWise GroupWise Cross- GroupWise Windows Client Platform Client WebAccess Client Classifications | WY μ] Reply Requested μ] μ] μ] Return Notification μ] μ] μ] Message Priority μ] WY μ] Status Tracking WY μ] E-mail verification only Expiration Date | Delay Delivery μ] Calendar Tasks Scheduling Task GroupWise GroupWise Cross- GroupWise Personal Calendaring Windows Client Μι Platform Client Μι WebAccess Client δι] Appointment Scheduling δι] Free/Busy Search Retract Appointments Reschedule Appointments K S| B 8 Multiuser Calendar KIE 5 8| 8 26 GroupWise 6.5 Client Frequently Asked Questions (FAQ) Views Address Book Tasks Task GroupWise GroupWise Cross- GroupWise Windows Client Platform Client WebAccess Client Day View vI 4| μι Week View Y Y Y Month View Y Y Y Year View μ] WY Printing μ] Limited Limited Task GroupWise GroupWise Cross- GroupWise Address Book Windows Client Platform Client WebAccess Client Tl Tal w Create Group Create New Address Book Modify Address Book w w w Share Address Book Edit Group Name Completion Ε δι 5. 65 8 8 Filters Limited LDAP Address Book Lookup Add Contact from Message Address Field (Frequent Contacts Address Book) K ΕΕ BE ΕΙ 5 8 5. 5. 8 Contact Management 8 Import Address Book K GroupWise Client Comparison 27 Folder Management Tasks Task GroupWise GroupWise Cross- GroupWise Windows Client Platform Client WebAccess Client Search Y Tl Add/Delete Folders A| WY μ] Share Folders μ] WY z Execute Search Folders μ] WY Create Search Folders Y Move Folders μ] Link Messages to Folders 4 Proxy Tasks Task GroupWise GroupWise Cross- GroupWise Windows Client Platform Client WebAccess Client User Proxy Ta] μ] WY Change Proxy Settings μ] WY Multiuser View μ] Document Management Tasks Task GroupWise GroupWise Cross- GroupWise 28 Windows Client Platform Client WebAccess Client Search Document Management System A| A| 4] Modify Document Properties μ] μ] Check Out Documents μ] Check In Documents μ] Update Version μ] GroupWise 6.5 Client Frequently Asked Questions (FAQ) y Where Do | Go for More Help? Τη addition to the GroupWise® product documentation, the following resources provide additional information about GroupWise 6.5: + Novell® Support Knowledgebase (http://support.novell.com/search/kb_index.jsp) + Novell GroupWise Support Forum (http://support.novell.com/forums/2gw.html) + Novell GroupWise Support Community (http://support.novell.com/products/groupwise/) + Novel GroupWise Cool Solutions (http://www.novell.com/coolsolutions/gwmag) + Novell GroupWise product site (http://www.novell.com/products/groupwise) ¢ BrainStorm, Inc.*, the Novell End-User Training Partner (http://www.brainstorminc.com/ vendors/default.asp) Where Do | Go for More Help? 29 30 GroupWise 6.5 Client Frequently Asked Questions (FAQ) Documentation Updates This section lists updates to the GroupWise 6.5 Client Frequently Asked Questions (FAQ) that have been made since the initial release of the FAQ. The information will help you to keep current on documentation updates and, in some cases, software updates (such as a Support Pack release). The information is grouped according to the date when the GroupWise 6.5 Client Frequently Asked Questions (FAQ) was republished. Within each dated section, the updates are listed by the names of the main table of contents sections. The GroupWise 6.5 Client Frequently Asked Questions (FAQ) has been updated on the following dates: + “February 6, 2006 (GroupWise 6.5 SP6)” on page 31 + “October 31, 2005” on page 32 February 6, 2006 (GroupWise 6.5 SP6) Location Change GroupWise Windows Client FAQ “How do | display just my Added a new question and answer. unopened items?” on page 12 “How do l add another column Added a new question and answer. to a list of items?” on page 13 “Where is the Accounts menu Added a new question and answer. that | need in order to set up 8 POP or IMAP e-mail account in GroupWise?” on page 13 “Why are there discrepancies Added a new question and answer. between the folder structure in my archive and my Online or Caching mailbox?” on page 14 “How do I get GroupWise to Added a new question and answer. start maximized?” on page 14 GroupWise Cross-Platform Client FAQ “How do l add another column Added a new question and answer. to a list of items?” on page 16 Documentation Updates 31 Location Change GroupWise Client Comparison “Message Composition” on Added message threads to the table, indicating that they are available page 24 only in the Windows client. Where Do | Go for More Help? “Where Do | Go for More Added BrainStorm, Inc.* Help?” on page 29 October 31, 2005 Location Change GroupWise Windows Client FAQ “Can I transfer my GroupWise Added a new question and answer. archive onto a CD to save space on my workstation and then access it from the CD when | need to refer to old items?” on page 14 GroupWise Cross-Platform Client FAQ “GroupWise Cross-Platform | Added a new question and answer. Client FAQ” on page 15 32 GroupWise 6.5 Client Frequently Asked Questions (FAQ)