# The website cannot be found
Explanation: An IP address for the website you requested could not be found. As a result, it was not possible to access the site.
Try the following: Refresh page: Search for the page again by clicking the Refresh button. The timeout may have occurred due to Internet congestion. Check spelling: Check that you typed the Web page address correctly. The address may have been mistyped. Access from a link: If there is a link to the page you are looking for, try accessing the page from that link. Technical Information (for support personnel) Error Code 11004: Host not found Background: It was not possible to find the IP address of the website you requested.