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| Network Access Message: The website cannot be found

| Explanation: There was no response to the name resolution request. As a result the IP address for the website you requested could not be found. Try the following: Refresh page: Search for the page again by clicking the Refresh button. The timeout may have occurred due to Internet congestion. Check spelling: Check that you typed the Web page address correctly. The address may have been mistyped. Access from a link: If there is a link to the page you are looking for, try accessing the page from that link. If you are still not able to view the requested page, try contacting your administrator or Helpdesk.

| Technical Information (for support personnel) Error Code 11002: Host not found Background: This error indicates that the gateway could not find an authoritative DNS server for the website you are trying to access. Date: [TIMESTAMP] Server: [SERVERNAME] Source: DNS problem