# The website cannot be found
Explanation: The IP address for the website you requested could not be found.
Try the following: Refresh page: Search for the page again by clicking the Refresh button. The timeout may have occurred due to Internet congestion. Check spelling: Check that you typed the Web page address correctly. The address may have been mistyped. Access from a link: If there is a link to the page you are looking for, try accessing the page from that link. Technical Information (for support personnel) Error Code 11001: Host not found Background: This error indicates that the gateway or proxy server could not find the IP address of an upstream (Web) server. This is usually due to a DNS-related error.