# Microsoft® Operations Manager 2005 Service Pack 1 Installation Guide

Welcome to the Microsoft® Operations Manager 2005 Service Pack 1 Installation Guide. This guide is designed to provide instructions for installing or upgrading to Microsoft Operations Manager (MOM) 2005 Service Pack 1 (SP1) in an environment of less than 200 managed computers in a single Active Directory domain.

If you plan on deploying MOM 2005 SP1 in a more complex environment, refer to the Microsoft Operations Manager 2005 Deployment Guide. You can obtain a copy of this guide at the MOM 2005 Product Documentation Web site: http://go.microsoft.com/fwlink/?LinkId=8874.

## In This Document

- About this Service Pack
- Before You Begin
- To Install the Service Pack Update on MOM 2005 Computers
- New MOM 2005 SP1 Installation
- Installation Phases
- Upgrading from MOM 2000 SP1 to MOM 2005 SP1
- Additional Resources
- Contacting Product Support

Send feedback to the MOM Documentation Team: momdocs@microsoft.com.

# About This Service Pack

This service pack can be used to perform the following tasks:

- Update an existing MOM 2005 installation.
- Install MOM 2005 SP1 in its entirety as a new installation.
- Upgrade a MOM 2000 SP1 configuration to MOM 2005 SP1.

# Before You Begin

Before you begin installing MOM 2005 SP1, it is recommended that you review the following important documents. You can find these documents on the Microsoft Operations Manager 2005 SP1 CD by double-clicking setup.exe to open the Microsoft Operations Manager 2005 Setup Resources dialog. This dialog provides links to the following documents.

## Microsoft Operations Manager 2005 Supported Configurations Document

For information about supported configurations, hardware and software requirements, and performance and scalability data, see Microsoft Operations Manager 2005 Supported Configurations, which has been updated for MOM 2005 SP1.

## Microsoft Operations Manager 2005 SP1 Release Notes

For late-breaking information that could affect your MOM 2005 Deployment, see the Microsoft Operations Manager 2005 Release Notes, which has been updated for MOM 2005 SP1.

After you have reviewed these documents, you are ready to begin your installation or upgrade. See the following sections within this guide, depending on your scenario:

- To Install the Service Pack Update on MOM 2005 Computers
- New MOM 2005 SP1 Installation
- Upgrading to MOM 2005 SP1

## MOM 2005 SP1 Installation Recommendation

If possible, you should install the service pack update or full MOM 2005 SP1 installation in a test environment before putting upgraded computers into your production environment.

# To Install the Service Pack Update on MOM 2005 Computers

The setup program for the service pack update is located in the SP1UpdateCDImage folder on the CD. You must run the setup program on the computer(s) where you want to install the update.

To start the setup program, run setup.exe. The Microsoft Operations Manager 2005 Service Pack 1 screen provides the following options:

- Review the MOM 2005 Service Pack 1 Release Notes.
- Apply MOM 2005 Service Pack 1 Software Updates. Click this link to start the software update wizard. Follow the wizard dialog through to completion.
- Apply MOM 2005 Reporting Service Pack 1 Software Updates. Click this link to start the software update wizard. Follow the wizard dialog through to completion.

  Note

  - To ensure the successful update of all the MOM components, setup.exe must be used to launch the update.

# To Update the Computers in a Management Group

The service pack update must be applied in the following sequence:

1. If any user interface components are installed on separate computers than the management server, log on to these computers and install the update.

   Note

   - If the user interface and management server are on the same computer and the MOM operations database is on a separate computer, install the update on the database computer first (step 2).
2. Log on to the database computer, and install the update.

   Important

   - This includes database clusters. You must follow the steps described in "Installing the MOM 2005 SP1 update on a SQL Server cluster or special database configuration".
3. Log on to each management server in a management group, and install the update. Existing product connectors are automatically updated when you update the management servers.
4. After the management servers are updated, follow the steps in the "To update the MOM 2005 agents" procedure and update the agents on the managed computers. Any manually installed agents will have to be updated using the "To update the manually installed MOM 2005 agents" procedure.
5. Use the MOM Administrator console to manually import new and updated Management Packs.
6. If you are using reporting, log on to the reporting server and install the update (Apply MOM 2005 Reporting Service Pack 1 Software Updates).
7. Use the MOM Administrator console to manually import the new reports.

## Installing the MOM 2005 SP1 update on a SQL Server cluster or special database configuration

The type of MOM Database installation that you are using will determine which steps are required to install the MOM 2005 SP1 update.

### MOM Database install from MSI on a cluster (most common to Active/Passive clusters)

In this cluster configuration you apply the service pack update running setup.exe to use the MSI installer.

For illustration purposes the setup procedure is based on the following configuration:

- ServerA--the MOM management server with the MOM consoles installed.
- ServerB--hosts the MOM operational database. This computer is also the active node of the SQL Server cluster.

To install the service pack update, perform the following steps:

1. Install the service pack update on ServerB. If there is a MOM agent also installed on this computer, then the agent update is applied first, followed by the server update.
2. Install the update on ServerA. If there were managed agents, they need to be updated through the Administrator Console's Pending Actions view. If there was an agent also installed on ServerB, this agent will be listed in the Pending Actions view. You can safely reject the pending action for it because it was already updated in step 1.

### MOM Database install from MOMCreateDB.exe (most common to Active/Active clusters)

In this type of environment, if MOMCreateDB.exe was used to create the database, you must use MOMRunScript.exe to install the service pack update.

Note

- To verify that your database installation was installed by using MOMCreateDB.exe, open Add or Remove Programs and verify that there is not a registered product for Microsoft Operations Manager 2005. (You may have an entry for Microsoft Operations Manager 2005 Agent, but this does not affect the database upgrade.)

To install the service pack update, perform the following steps:

1. Ensure that all SQL instances that contain the MOM 2005 RTM OnePoint database are active on a single node.
2. Copy the Support Tools folder for x86 or ia64 (as appropriate) to the computer where you want to install the service pack update.
3. On the computer where you want to run the update, open cmd.exe and navigate to the Support Tools folder.
4. At the command prompt, run MOMRunScript.exe /databasename:OnePoint /sqlscript:"[localdirectory]\build_mom2005_sp1.sql" /updateno:SP1.
5. The script in step 4 will locate all the SQL instances that the update will run against and generate a user interface. When you are ready to install the service pack, click Update.
6. When the update is finished, a pop-up will appear that indicates whether or not the update was successful.

   Note

   - An error may appear that indicates that the registry could not be updated. If the Microsoft Operations Manager\2.0\ registry key exists, it will update the UpdatesInstalled key. If the node that the service pack update was run on is not the same node that the product was originally installed on, this key will not exist. Because this registry for MOMCreateDB is not a blocking issue, you can ignore this error.

To update the MOM 2005 agents

1. In the Administrator console navigation pane, expand the Administration node down to and including Computers.
2. In the navigation pane, click Pending Actions to display a list of agent-managed computers that need the update applied. The list in the details pane shows Agent upgrade as a pending action.
3. In the details pane, select the computers that require patching.
4. Right-click the selected computers, and click Approve for Processing by Computer Discovery. The service pack will be applied to the agents the next time computer discovery runs.

   OR

   To apply the service pack immediately, right-click the selected computers, and click Upgrade Agent Now. Follow the instruction in the Install Agent Wizard to install the agent upgrade. If you use this option, computers do not need to be approved for processing in Pending Actions. In the Apply Patches dialog, specify the account that you want to use for applying the patch. (The default is the Management Server Action Account.) Click OK. The agents will be updated shortly even though their status is not updated immediately. If you use this option, computers do not need to be approved for processing in Pending Actions.

5. To cancel the update and reject the service pack installation, right-click the selected computers and click Reject Pending Installation.

To update the manually installed MOM 2005 agents

1. Log on to the computer where the agent is installed manually.
2. Run the service pack setup program, and select Apply MOM 2005 Service Pack 1 Software Updates to update the agent.

   Important

   - Reboot the computer if you are instructed to do so.
3. If the agent can be fully controlled by the MOM Management Server, the agent will be listed in the Administrator Console's Pending Actions view as Agent upgrade. Right-click this option to approve or reject the installation.

# To Update the Computers in a Multiple Tier Management Group Configuration

If your environment uses the MOM-to-MOM Product Connector to transfer data between a source and destination group, use the preceding procedure and update the management groups as follows:

- Apply the service pack update to the source management servers.
- Apply the service pack update to the destination management servers.

# New MOM 2005 SP1 Installation

There are several tasks you need to complete prior to installing the MOM 2005 server components. They are:

- Verify Software and Hardware Requirements
- MOM Security Accounts

## Verify Software and Hardware Requirements

You can run the MOM Prerequisite Checker in MOM Setup to check the hardware and software prerequisites and to create a report listing which prerequisites must be fulfilled prior to installing MOM 2005.

For complete information about hardware and software requirements, see Microsoft Operations Manager 2005 Supported Configurations, located on the Documentation tab of the Microsoft Operations Manager 2005 Setup Resources dialog.

## Create MOM Security Accounts

When you install MOM 2005 SP1, the account you use to install MOM components must have administrator credentials. Additionally, you must create and configure two domain accounts in preparation for installing the MOM Database and the Management Server components:

Note

- It is recommended that you use different accounts for the MOM Management Server Action account and the Data Access Server (DAS) account.

MOM Management Server Action account

This account is used to install agents by default, run computer discovery, and collect and process data from the Management Server.

Note

- The accounts used in the following examples are for the purpose of illustration only.

Example Create a domain user account called momaction in your domain.

Data Access Server (DAS) account

This account provides centralized access to the MOM database. By default, MOM will assign the account you specify during setup to the correct security group and Microsoft SQL Server™ role for the DAS.

Example Create a domain user account called momdas in your domain.

Note

- If you are installing the MOM 2005 SP1 Workgroup Edition, this account is not necessary.

For more information about creating or modifying these service accounts, see the Microsoft Operations Manager 2005 Security Guide.

# Installation Phases

It is recommended that you divide your deployment tasks into phases to ensure that each MOM server component is installed in the correct order. The recommended phases are:

- Install the MOM 2005 SP1 Server Components
- Install Agents
- Install MOM 2005 SP1 Reporting (optional). MOM 2005 SP1 Reporting can be installed anytime after the MOM Database is installed.
- Import Management Packs

# Install the MOM 2005 SP1 Server Components

Once you have completed the preparation tasks, you are ready to begin your MOM 2005 SP1 installation. The typical installation includes the following MOM 2005 SP1 server components:

- MOM database
- MOM Management Server
- The MOM Administrator console
- The MOM Operator console

To install the MOM server components

1. Log on to the computer on which you want to install the MOM components using an account with administrative credentials.
2. Close all open applications.
3. On the MOM 2005 SP1 product CD, double-click setup.exe.
4. In the Microsoft Operations Manager 2005 Setup Resources dialog, click Install Microsoft Operations Manager 2005 to start the MOM 2005 SP1 Setup Wizard.
5. On the Installation Options page, click Typical, and then click Next.

   Note

   - For information on Custom installations, see the Microsoft Operations Manager 2005 Deployment Guide.
6. The Prerequisite Check page indicates whether you have met all the requirements for installing the MOM components.
7. On the SQL Server Database Instance page, click the server instance in the SQL Server database instance list on which you want to install the MOM database.

   Note

   - If they are stopped, Setup automatically starts the MSSQLSERVER and SQLSERVERAGENT services when you install and uninstall MOM.
   - Setup also stops and restarts the Windows Management Instrumentation service when you uninstall MOM.
8. On the Database and Log File Options page, type the initial size of the MOM database. The default setting is 1 GB (1,000 MB). To change the installation location of either the data file or the log file, click Advanced, and then click Change.

   Note

   - If you are using MOM 2005 Workgroup Edition the Database and Log File page and the Management Group Name dialogs are not available.
9. On the Management Group Name page, type the name that you want to use for the management group. You can use any name but each management group name should be unique within your MOM environment.

   Note

   - No special characters are allowed for the management group name, and this name cannot be changed later.
10. On the Management Server Action Account page, enter the account you created (momaction) that you want the Management Server to use to communicate with the managed computers.
11. On the Data Access Server Account page, enter the domain account you created (momdas) that you want MOM to use to log onto and communicate with the MOM database.

    Note

    - This does not apply if you are installing the Microsoft Operations Manager 2005 SP1 Workgroup Edition. /LI>
12. On the MOM Error Reporting page, select the Enable error reporting check box (optional).

    If you want MOM to automatically send service error reports to Microsoft, enable error reporting. It is recommended that you use the default Automatically send error reports to Microsoft option. If you choose the Queue error reports and let me approve sending them to Microsoft option, MOM stores error reports on the computer where they occur. The next time that you log onto that computer, a dialog box appears, which you can use to send the accumulated reports.

    For more information about error reporting, see the Microsoft Data Collection Policy at the Microsoft Online Crash Analysis Web site.

13. On the Active Directory Configuration page, select Yes.
14. On the Ready to Install page, click Install.
15. Once MOM 2005 SP1 has been installed, select the Launch MOM Administrator console checkbox.

# Install Agents

Once the setup program has finished, you are ready to launch the MOM Administrator console to install agents and configure MOM 2005 SP1. For more information about discovering computers and deploying agents, see Chapter 4, "Discovering Computers and Deploying Agents" in the Microsoft Operations Manager 2005 Deployment Guide.

## Using the Install/Uninstall Agents Wizard

When you run the Install/Uninstall Agents Wizard, and create the Computer Discovery rules, MOM discovers the computers and immediately installs agents as soon as you complete the wizard. The rules created in the wizard are followed, regardless of the automatic agent management settings for the Management Servers.

With the Install/Uninstall Agents Wizard, you can specify which account you want MOM to use to install the agent and which account you want the agent to use to perform actions on the managed computer.

To install agents immediately by using the Install/Uninstall Agents Wizard

1. From the MOM Administrator console, on the Home page, click Install Agents.
2. On the Method for Discovering Computers and Installing Agents page, click Browse for or type in specific computer names, or click Search Criteria, and then click Next.
3. If you selected the Browse for or type in specific computer names option in Step 2, complete the following steps:
   1. On the Computer Names page, click Browse to locate computers on your network, or type the names of computers that you want MOM to install agents on.

      Note

      - You can use Fully Qualified Domain Names (FQDN) or NetBIOS names. If you have Active Directory, you should use FQDN names. If you use NetBIOS names, MOM automatically contacts each of those computers to verify that they exist. This slows down computer discovery.
   2. Click Next and proceed to Step 8.
4. If you selected Search Criteria in Step 2, complete the following steps:
   1. On the Computer Discovery Rules page, click Add.
   2. In the Computer Discovery Rule property dialog box, specify the rule properties. For more information about the rule properties, see the "Computer Discovery Rule Properties" section earlier in this chapter.
   3. Repeat Steps a and b for each computer or group of computers that you want to install agents on.
   4. Click Next and proceed to Step 8.
   5. On the Agent Installation Permissions page, leave the Management Server Action Account selected if it is an Administrator account on the computers where you are installing agents. Or, click Other and type a User name and Password for an Administrator account on the computer where you are installing the agents.

   Note

   - If you specify another account, that account must have administrative credentials on all computers where you are installing the agents.
   - User names in the format user@domain.com are not supported for push agent installation.
5. On the Agent Action Account page, leave the Local System option selected, or click Other and type a User name and Password for the account.

   Note

   - It is recommended that you use the Local System account as the Agent Action Account. For more information, see the Microsoft Operations Manager 2005 Security Guide.
6. On the Agent Installation Directory page, type the local directory where the MOM agent will be installed on the targeted computers. The default directory is %PROGRAMFILES%\Microsoft Operations Manager 2005.
7. On the Completing the Install/Uninstall Agents Wizard page, review your selections. If you want to monitor the agent installation progress, select the Show task progress check box, and then click Finish.

When you use the Install/Uninstall Agents Wizard, the Management Server performs a limited computer discovery when you complete the wizard. MOM discovers only the specific computers that match the newly created Computer Discovery rules. For more information, see the "Discovering Computers" section later in this chapter.

If changes to the properties for a Computer Discovery rule result in excluding agent-managed computers that were previously included, MOM continues to manage those computers until the agent is uninstalled.

## Install Agents Manually by Using the Agent Setup Wizard

The Agent Setup Wizard installs a MOM agent on the local computer and guides you through agent configuration. Installing agents manually is a two part process that involves the following procedures:

- Preparing the management server for manual agent installation.
- Installing the agent.

To prepare the management server for manual agent installation

1. In the Administrator console, navigate to Administration/Computers/Global Settings in the navigation pane.
2. In the details pane, open the Management Server Properties page and select the Agent Install tab.
3. Clear the checkbox for Reject new manual agent installations, and click OK to save the setting.
4. In the details pane, open the Security Properties page and select the Security tab. Configure mutual authentication as appropriate for your environment. For more information about mutual authentication requirements, see the Microsoft Operations Manager 2005 Security Guide and the Microsoft Operations Manager 2005 Deployment Guide.
5. In the navigation pane, right-click Management Packs and click Commit Configuration Change to apply the new settings.
6. Stop and restart the MOM service on the management server.

To manually install an agent by using the Agent Setup Wizard

1. Log on to the local computer using an account with administrative credentials.
2. Close any programs that are running.
3. On the MOM 2005 SP1 product CD, double-click Setup.exe.
4. On the MOM 2005 Setup Resources dialog box, click the Manual Agent Install tab, and then click Install Microsoft Operations Manager Agent.
5. Follow the steps in the Agent Setup Wizard to enter the agent configuration settings that you want to apply.
6. On the management server, navigate to Administration/Computers/Pending Actions and approve the pending action to include the agent.

   Note

   - If the Management Server is behind a firewall or is otherwise inaccessible when you run the Agent Setup Wizard, a message appears stating that it cannot contact the Management Server. However, this does not indicate a problem, especially if you have verified the Management Server information that you entered. Click Next to finish the wizard.

## Verifying agent-managed computer status

After you have discovered computers and installed agents, you should verify that the computers appear in the appropriate folder in the MOM Administrator console.

To verify agent-managed computers in the MOM Administrator console

1. In the MOM Administrator console, expand Administration, and then expand Computers.
2. In the console tree, click Agent-managed Computers.
3. In the details pane, verify that all computers on which you installed a MOM agent appear in the list. You should also check the Pending Actions folder to determine if there are any agent installations to be approved or processed.

You should also open the MOM Operator console and look for any alerts or error events that might have occurred during this process.

# Install MOM 2005 SP1 Reporting (optional)

The MOM Reporting Server includes the MOM Reporting database and a scheduled job that transfers operational data from the MOM database to the MOM Reporting database. You can then use the MOM Reporting console to run and view MOM reports that use data from the MOM Reporting database. The MOM Reporting console runs within SQL Server 2000 Reporting Services and is accessed by using a supported browser.

Important

- You should install MOM Reporting before you import MOM 2005 SP1 Management Packs, which include MOM reports. If you do not, you will have to re-import the reports after installing MOM Reporting.

To install MOM 2005 SP1 Reporting by using the Reporting Setup Wizard

1. Log on to the local computer using an account with administrative credentials.
2. Close any programs that are running.
3. On the MOM 2005 SP1 product CD, double-click Setup.exe.
4. On the MOM 2005 Setup Resources dialog, click the Setup Tasks tab, and then click Install Microsoft Operations Manager 2005 Reporting.
5. Follow the steps in the Reporting Setup Wizard.

For more information about installing MOM Reporting, see Chapter 5, "Deploying MOM 2005 Reporting, in the Microsoft Operations Manager 2005 Deployment Guide".

# Import MOM 2005 SP1 Management Packs

When you install MOM 2005 SP1, the MOM 2005 Management Pack is automatically installed. You can import additional MOM 2005 SP1 management packs at any time.

To import a Management Pack by using the MOM Administrator console

1. From the MOM Administrator console, on the Home page click Import Management Packs.
2. On the Import or Export Management Packs page, click Import Management Packs and/or Reports.
3. On the Select a Folder and Choose Import Type page, click Browse.
4. Navigate to the folder where the Management Pack is located, and then click OK.

   To import MOM 2005 SP1 Management Packs, navigate to the Management Packs folder in the root directory of the product CD.

5. On the Select Management Packs page, select the Management Packs that you want to import, select an import option, and then click Next.
6. To complete and close the wizard, click Finish.

When you import a Management Pack, the rules can be viewed immediately in the MOM Administrator console and the views can be viewed immediately in the MOM Operator console.

# Upgrading from MOM 2000 SP1 to MOM 2005 SP1

This section provides information about upgrading the Microsoft Operations Manager (MOM) SP1 components installed on a single computer. If you have the MOM 2000 SP1 components installed across multiple computers, see the Microsoft Operations Manager 2005 Deployment Guide.

When you upgrade MOM 2000 SP1 components to MOM 2005 SP1, the MOM 2000 SP1 components on the computer are uninstalled and the MOM 2005 SP1 versions are installed in their place using the existing configuration settings, with the exception of the MOM database and MOM Reporting.

Important

- Before you begin your upgrade to the MOM 2005 SP1, it is important to review the Before You Begin section earlier in this guide. It references important documents to review before you upgrade to the MOM 2005 SP1. For example, hardware and software requirements may have changed since you installed Microsoft Operations Manager 2000 SP1. This information is contained in the Microsoft Operations Manager 2005 Supported Configurations data sheet.

# Terminology Changes

For MOM 2005 SP1, there have been some terminology changes that you need to be aware of when using this chapter.

Table 2 lists the MOM 2000 SP1 terms that have changed, the MOM 2005 SP1 equivalent, and a definition of each term applicable to this configuration. For more information, see the Online Help.

Table 2

MOM 2000 SP1 Term | MOM 2005 SP1 Term | Definition
--- | --- | ---
DCAM | MOM Management Server | Discovers managed computers and installs, uninstalls, and upgrades agents. Passes configuration information to managed computers based on the Management Pack rules. Controls the flow of data between the MOM agents and the MOM database.
Configuration group | Management group | Consists of a MOM database, one or more MOM Management Servers, the MOM Administrator console and MOM Operator console, managed computers, and optionally the MOM Reporting console and MOM Web console.

# Mixed Mode

While you are upgrading your environment from MOM 2000 SP1 to MOM 2005 SP1 it will temporarily be in a "mixed mode" where there are both MOM 2005 SP1 and MOM 2000 SP1 agents reporting to MOM 2005 SP1 Management Servers, and, possibly, to MOM 2000 SP1 DCAMs.

For more information, see Microsoft Operations Manager 2005 Supported Configurations, which has been updated for MOM 2005 SP1. Refer to the note in Table 14.1 MOM Interoperability (Part 1), which provides information about using the transition Management Pack (MicrosoftOperationsManagerTransition.akm).

# Preparing for Your Upgrade

There are several tasks you need to complete prior to upgrading to MOM 2005 SP1. They are:

- Verify Security Accounts
- Back up the MOM Database
- Backup ManualMC.txt and Other Files

## Verify Security Accounts

You must create a new Management Server Action account prior to upgrading to MOM 2005 SP1. The DAS account used in MOM 2000 SP1 will be used in MOM 2005 SP1 when upgrading. For more information about these accounts, see the Microsoft Operations Manager 2005 Security Guide.

## Back up the MOM Database

You should back up the existing MOM 2000 SP1 database and verify that it can be restored. A backup copy of the database is required if you want to restore your MOM 2000 SP1 configuration to its original state.

Because an upgrade to the MOM 2005 SP1 database creates changes in the database structures and relationships, the upgrade is irreversible and cannot be uninstalled. To restore your original MOM 2000 SP1 configuration, you must uninstall the MOM 2005 SP1 database components, delete the MOM 2005 SP1 database. Then reinstall the MOM 2000 SP1 database component and restore the backup copy of the MOM 2000 SP1database.

To back up the MOM database

1. Open the Microsoft SQL Server Enterprise Manager.
2. Expand Microsoft SQL Servers and its child nodes until the Management folder is displayed in the left pane.
3. Expand Management.
4. Right-click Backup, and then click Backup a Database.
5. In the SQL Server Backup dialog box, click the General tab, and then click OnePoint in the Database list. The default value for Name is OnePoint backup; you can keep this name or type a different name.
6. Click the Options tab, and then select Verify backup upon completion.
7. Click OK to start the backup.

## Backup ManualMC.txt and Other Files

Before you upgrade MOM, you should backup any ManualMC.txt files that you have created to preserve your custom information. Also, before you upgrade MOM, backup any files that you might have added to the Microsoft Operations Manager 2000 directory and sub-directories, because setup deletes them.

# Upgrade MOM 2000 SP1 to MOM 2005 SP1 in a Management Group

This section provides instructions on upgrading all components to MOM 2005 SP1. These instructions are for single tier management groups. For information about installing MOM in a configuration that uses multiple tiers, refer to "Upgrade MOM 2000 SP1 to MOM 2005 SP1 in a Multiple Tier Management Group Configuration".

The recommended phases are:

- Upgrade the MOM 2000 SP1 DCAM
- Upgrade Agents
- Install MOM 2005 SP1 Reporting
- Import MOM 2005 SP1 Management Packs

## Upgrade the MOM 2000 SP1 DCAM

When you upgrade the MOM 2000 SP1 DCAM, MOM 2005 SP1 Setup installs the following server components:

- MOM database
- MOM Management Server
- The MOM Administrator console
- The MOM Operator console

Setup also installs the MOM 2005 SP1 Management Pack. After you upgrade all of the agents, you can upgrade the other management packs you have installed.

Note

- You must close the MOM Administrator console before you upgrade the DCAM.

To upgrade the MOM 2000 SP1 DCAM to a MOM 2005 Management Server

1. Log on to the computer on which you want to upgrade the MOM components using an account with administrative credentials.
2. Close all open applications.
3. Insert the MOM 2005 SP1 product CD, and double-click setup.exe.
4. In the Microsoft Operations Manager 2005 Setup Resources dialog box, click Install Microsoft Operations Manager 2005 to start the MOM 2005 Setup Wizard.
5. On the Upgrade Microsoft Operations Manager page, select the Upgrade to MOM 2005 checkbox and then click Next.
6. The Prerequisite Check page indicates whether you have met all the requirements for installing the MOM components.
7. On the Management Server Action Account page, enter the domain account that you want the Management Server to use to communicate with the managed computers.
8. On the Data Access Server Account page, enter the domain account that you want MOM to use to log onto and communicate with the MOM database.

   Note

   - Use the same account you used when you installed MOM 2000 SP1. For more information about how to modify account privileges after you upgrade, see the Microsoft Operations Manager 2005 Security Guide.
9. On the MOM Error Reporting page, select the Enable error reporting check box (optional).

   If you want MOM to automatically send service error reports to Microsoft, enable error reporting. It is recommended that you use the default Automatically send error reports to Microsoft option. If you choose the Queue error reports and let me approve sending them to Microsoft option, MOM stores error reports on the computer where they occur. The next time that you log onto that computer, a dialog box appears, which you can use to send the accumulated reports.

   For more information about error reporting, see the Microsoft Data Collection Policy at http://oca.microsoft.com/en/dcp20.asp.

10. On the Ready to Install page, click Install.

## Upgrade Agents

You can upgrade agents in any order. The MOM 2005 SP1 Management Pack is automatically deployed to upgraded agents.

### Mutual authentication

For greater security, MOM 2005 SP1 gives you the option to require the Management Server and the agents to authenticate one another before communicating. Mutual authentication requires a two-way Active Directory® directory services trust relationship between the Management Server and managed computers, and it applies to all computers in a management group.

By default, mutual authentication is turned off in an upgrade. It is recommended that you do not enable mutual authentication or change the port that is used for communicating with the agents until you have upgraded all agents in the MOM 2000 SP1 configuration group to MOM 2005 SP1. If you change these global settings, you will lose communication with any agents that have not been upgraded. After upgrading all agents, you can synchronize communication settings with the installed agents, except for any agents with an agent control level of None, which would include agents across firewalls, non-trusted domains, and in workgroups.

For more information, see the Microsoft Operations Manager 2005 Security Guide.

### Upgrading Agents Installed Remotely by MOM 2000 SP1

When you upgrade a MOM 2000 SP1 DCAM, all managed computers for that DCAM with agents that were remotely installed are added to the Pending Actions view of the MOM 2005 Management Server. However, the agents on these computers are not automatically upgraded to MOM 2005 SP1. These computers are added to the Pending Actions computer group, and you must upgrade the agent or approve the upgrade of the agents on these computers.

To install or approve the upgrade of remotely installed MOM 2000 SP1 agents

1. In the MOM 2005 Administrator console, expand Administration.
2. Expand Computers, and then click Pending Actions.
3. In the details pane, select one or more computers where you want to upgrade the agent, and then right-click the selected computers.
4. To upgrade the agent immediately, click Upgrade Agent Now. This starts the Install Agent Wizard, which gives you the option of using an account other than the MOM Management Server Action account.
5. To approve the agent for installation during the next computer discovery, click Approve for Processing by Computer Discovery. MOM will automatically install an agent during the next computer discovery.

### Upgrading Manually Installed Agents

When you upgrade a DCAM, its managed computers with agents that were manually installed must be upgraded manually.

Run the Agent Setup Wizard on the local computer to upgrade any agents in the MOM 2000 SP1 configuration group that were manually installed. For more information about installing agents manually, see the Installing Agents Manually by Using the Agent Setup Wizard section earlier in this document.

## Install MOM 2005 SP1 Reporting (optional)

If you plan on using the MOM 2005 SP1 Reporting console, you should install MOM Reporting before you import MOM 2005 SP1 Management Packs. Otherwise, you must import the MOM reports again after installing MOM Reporting. For instructions on how to install MOM 2005 SP1 Reporting, see the Install MOM 2005 SP1 Reporting section earlier in this document.

## Import MOM 2005 SP1 Management Packs

It is recommended that you upgrade all MOM agents before you import any Management Packs.

When you upgrade the first Management Server, MOM 2005 SP1 Setup installs the Microsoft Operations Manager 2005 Management Pack (MicrosoftOperationsManager2005.akm). You do not need to import this Management Pack at this time. For instructions, see the Import MOM 2005 SP1 Management Packs section earlier in this document.

# Upgrade MOM 2000 SP1 to MOM 2005 SP1 in a Multiple Tier Management Group Configuration

If you are upgrading a multiple tier management group configuration, use the preceding procedure and update the management groups as follows:

- Upgrade the source management servers.
- Upgrade the destination management servers.

After you finish upgrading the destination management servers, you must change the MOM to MOM Product Connector properties on the source management server. Clear the checkbox for "Destination Management Group is running MOM 2000 SP1" and restart MOMConn.exe on the source management server.

# Additional Resources

For the latest information about MOM, see the MOM Web site.

To access the MOM core product documentation, as well as additional technical papers on the Web, see the Technical Resources section of the MOM Web site.

# Contacting Product Support

If you need further assistance installing or upgrading to MOM 2005, please contact Microsoft Product Support.